Mean_Currency

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2025-02-02 21:25:45

Am I in the wrong in a dispute with my trainer?

About a year ago I had a trainer who was fraudulently booking sessions without my approval. I pointed it out, the trainer apologized and claimed there was a “fluke in the system”. It kept occurring and happened even 5 times in the span of one week. I didn’t want to get my trainer in trouble as we had a great working relationship, but I had to bring it up to the manager after $1000 worth of sessions was charged in one week. Unfortunately Equinox never really apologized, nor did they refund me- they just gave me credits towards further training sessions. 🤷‍♀️

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Insane that all they have to do is treat their customers paying $300/month with a shred of respect and decency and they fail to do so.

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I had very similar bullshit occur. A trainer no showed for a session, they charged me for it. Then charged me for a session that was meant to be “free”. This after I purchased more sessions with a trainer who then ghosted me, leaving me with a bunch of sessions and no trainer.

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Did you end up using the unused sessions?

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