SUGGESTIONS PLS i’m going to cry

POV- UCF has had your private scholarship funds since summer and still haven’t given them over to you! They have $2500 of my money and haven’t responded to my email I sent two weeks ago. I don’t know what to do. -they 100% have the money because they disbursed half in the summer as per the instructions from my donor. -any time i call financial aid they say the only way to get in contact with scholarship division is to email.

UPDATE* i called and they were confused. The lady believes that they’re withholding or returning my scholarship to the sender because they believe that i went over my “need cap”…..I pay for everything myself so i will be calling and going in person everyday till i get my money. Thank you for the help!