Explore rates for titanium/platinum members

This is a question for my front desk employees. How do you feel about Titanium/platinum or even ambassadors checking in under the explore rate and still wanting the upgrades, welcome gifts, and also seem to be the ones to complain the most about things. I don’t care for most part because it’s not my money. But when they come rude wanting all the upgrades (we are a courtyard) upgrades aren’t much of an upgrade. I think with explore rate and the rules for it when booking they would be the ones a little more understanding. Just a little rant from my experiences at the front desk lately lol.