Did anyone have any bad experience with settl colivibg properties? Need help!

So it initially starts a month back when my friend moves to Gurgaon for work. We went to check few pgs and other properties but we had no contacts and mostly all the places were filled, so we went to check settl coliving PG. After reviewing the property we were good to go and decided to shift there. The next day when he gets here from Noida with all his stuff they told him they're not able to let him move in. After alot of arguments as he was there with his guardians and he was made to move into an alternative property which was not according to his liking but he settled as he was already frustrated. Now it's been a month and he was going to move in to a property to his liking (all the mentioned properties are under settl) while moving in there they refused by reasoning with the profile is not created and he at night had no options and contacts here was left in this scenario but luckily my roomate was away for somedays so I asked him to quickly come over to my PG. Additional details: he chose not to choose for the food but he was charged for the same, property manager seems to be new and uninformed of the things & policies here and the others involved were ignorant. NOW: We need advice on how to deal with such scenarios. Thank heaven there are rooms available in my PG now but yet How can we deal with it and get the deposit and the extra money they charged.

PLEASE HELP! WE'RE NEW HERE AND DON'T EARN ENOUGH TO GET THROUGH THIS.