Frontier Taking Forever to hook up fiber optic

Hello, I have been a customer of frontier for many years although it hasn’t been great. It is one of the only services available in my area but it is incredibly slow. My download and upload right now are 2.33Mbps and .33Mpbs. Eventually we saw that the fiber optic was available for us so we quickly placed a ticket online. On top of that they even had someone come to our door advertising it for us so we figured it was available for us. Flash forward a month later they have cancelled our order 3 times because they advertised and sold the fiber before the hub was finished being built. This has made us very upset because we just want fast reliable internet. Overall if there was any other internet available to us that was going to be faster i would choose it over this any day of the week. Hopefully eventually they can finally get around to putting it in.