Did I deserve a negative review?
To start, I’m a top rated seller with zero negative reviews up until now… predominately trading cards, but a few other random things as well.
I had a card listed for a long time with no buyers so wasn’t expecting much and that it might not sell. About a month or so later someone finally purchased for $.99 plus $1.25 shipping. I always ship in a timely manner, but the buyer reached out about 2 weeks later and said he hadn’t received. I apologized and said I would look into it, but the tracking was basically stuck (I feel like half the things I send via eBay standard envelope never update tracking to show delivered, but I know buyers receive because of positive reviews on the same cards). Apologized again and told him I would refund him. That’s when he asked for a replacement card.
You can see the rest of the exchange. Was I supposed to dig through cheap cards to ship him another and be out additional shipping $$??
I’ll admit, I was super sick and felt like he was taking advantage by asking for a replacement card.. all over a $.99 card! So maybe I could’ve been a little different in my reply to that request?
This is a first for me after selling hundreds of cards. What are ya’ll thoughts on this situation?