HOW ABOUT NO!!
So we had a guest come in who was one of the nicest people that I think I’ve ever met until this……
He comes up has no problem showing me his ID his credit card we get him in and he has no problem with the security hold
And then he looks at me and says do you know why I used to work at the front desk too and I was like that’s very cool. He goes. Yep at another hotel.
Of course I’m making conversation. I tell him that’s cool. Ask him how long ago he was the front desk agent he tells me 57 years ago.
And then leans in and asked me if I would give him free breakfast Look at him and say I’m so sorry, sir, but I can’t just give you free breakfast
His eyes narrow at me when he goes, but I used to be a front desk agent you have to
I tell him sorry I’m very sorry but that’s just not something we do here and I do apologize. He has to speak to my manager so I call my manager on the phone. She’s in her office and I explained the situation that he said he used to be a front desk agent, and he wants free breakfast.
She goes absolutely not. I was like OK. I need you to come up here and tell him that cause he’s not taking no for an answer.
He comes up and does the whole thing to her again and then he decides that he’s gonna keep asking until he gets what he’d like. Bottom line is he’s not getting free breakfast
And the sad thing is at the end of it he looks as he goes. I hope you don’t have any problem people to deal with, and he said it in the way that you know that he hopes that we have a difficult night I don’t know it was just crazy.