My first really bad experience

So I had 4 bookings ready for the year with a client that I had previously sat for there two dogs, both Yorkshire terriers one 13 and one 4. Everything was fine except I had to cancel one of the bookings due to an unforeseen circumstance.

I felt bad so I explained the situation and made sure they would get full refund and I believed this would be the end of it.

The next day I got a tirade of abuse saying that the husband was going to cancel the other 3 bookings as he had no faith in my abilities and that he was also going to contact the local council and report me for negligence and take me to small claims court if I didn’t pay back his outstanding money on the other 3 rover bookings immediately (this probably came to around £600 in total)

I tried to explain how Rover works and that the money would be back as soon as things were cancelled but I did try to rest assure his other bookings are secure but we are now on day three and he has booked with other people and wants me to pay not only the £600 but also take me to small claims court to pay for his other bookings he’s had to take out with other sitters..

Baffled