Don't Order Direct from Native Instruments

I've seen a few posts like this, but want to add my voice in the hopes this company one day tries to fix it. The fact they show an item as orderable, don't tell you it is out of stock for several days post-order, and then you have to contact CS to cancel it, then CS doesn't respond for over a week except to say they forwarded the ticket, and then ship it anyway after 2 weeks from when you told them to cancel it is just some bizarre shenanigans. I'm not sure whether direct costs them more money than a retailer but it seems odd to basically make their direct order services customer-hostile in this way is a weird business practice. Anyway, in case anyone else feels confident using NI direct - don't. Order from Amazon, Sweetwater, or someone else with a reasonable return policy or order cancellation practice.