Charged for overweight package
I used UPS to send my package and when I dropped it off they had weighed it and accepted it with no issue. The receipt says 4 lbs. Now that the order is completed Mercari is claiming the package was overweight being 32 lbs instead of 4 lbs which is insane because the package is no where near that much. The delivery cost jumped to $90, and so I ended up receiving nothing from this transaction. Does anyone have any advice on how I’d get this issue resolved? I’ve even checked the UPS tracking for this order and it says the package was 4 lbs. I’ve shipped with the exact dimensions before and never had an issue so I’m so confused on what the issue is. Sent Mercari a message but haven’t heard back.
I used UPS to send my package and when I dropped it off they had weighed it and accepted it with no issue. The receipt says 4 lbs. Now that the order is completed Mercari is claiming the package was overweight being 32 lbs instead of 4 lbs which is insane because the package is no where near that much. The delivery cost jumped to $90, and so I ended up receiving nothing from this transaction. Does anyone have any advice on how I’d get this issue resolved? I’ve even checked the UPS tracking for this order and it says the package was 4 lbs. I’ve shipped with the exact dimensions before and never had an issue so I’m so confused on what the issue is. Sent Mercari a message but haven’t heard back.