Little box India - absolutely horrible customer service

I have been trying to contact them for my order replacement and store credit but I had no luck in getting response from them so this is a long rant.

I placed the order on November 1st and by the time I received the products I almost forgot that I ordered them. First of all I only ordered from there because my friend suggested it to me. They just put images of the clothes without any model wearing them. So I guess it was my mistake to trust and buy some of the clothes. When I receive the products they were actually poorly fitted. It's so basic that female body has curves but their tailoring is so boxy and the cloth quality is also sub par. Nothing fitted me well and I had planned these clothes for a future vacation.

I was extremely patient and raised tickets on their platform because they don't have a contact number they don't have an email they are very sus. Btw you can't raise more than 2 tickets on their platform. And mind you if you think your tickets will be resolved in atleast 4-5 days because they won't. I had an order value of 3k and it was delivered in two parts I tried the clothes and immediately hated them so I returned the first half of products they have not given me any store credit till now. I'm trying to return the second part of the order but somehow I'm unable to do so. They have partnered with expressbees and in the past I had no problem received or returning products through their service. But with LBIndia's order I'm unable to return because they keep saying my address is incomplete.

I raised a ticket I DMed them on Instagram I wrote to the CEO on LinkedIn if anyone has any idea on what to do for resolving this please let me know. I've lost 3k and mental peace with this brand.

I suggest please don't buy the products if you're not absolutely sure you like them very much and get ready for shittty and non existing customer service

I've added screenshots incase they'd be helpful to anyone in future