Do not buy Cozy Earth

I recently ordered bedding and pajamas from Cozy Earth. Everything seemed normal as far as selection and ordering go. After two weeks I had not gotten any shipping confirmation or any communication. A week later I downloaded the Shop app for more info and it said my Cozy Earth order had been cancelled. So now I’m out $400+ and no order.

I emailed their support team requesting a refund as I no longer wanted anything and the support tech blatantly disregarded my order and created a new order. I emailed once again asking for a refund and requested that the second order be cancelled and she responded by saying, “unfortunately we cannot sorry”. That’s it, what a lack of customer service and willingness to do your job. Has anyone had similar experiences?

I recently ordered bedding and pajamas from Cozy Earth. Everything seemed normal as far as selection and ordering go. After two weeks I had not gotten any shipping confirmation or any communication. A week later I downloaded the Shop app for more info and it said my Cozy Earth order had been cancelled. So now I’m out $400+ and no order.

I emailed their support team requesting a refund as I no longer wanted anything and the support tech blatantly disregarded my order and created a new order. I emailed once again asking for a refund and requested that the second order be cancelled and she responded by saying, “unfortunately we cannot sorry”. That’s it, what a lack of customer service and willingness to do your job. Has anyone had similar experiences?