Honestly, I'll be that guy...

I get that offices operate on their own schedules rather than catering to their customers' timelines, but why is it considered standard for some offices to take 7-10 duty days just to respond to an email? I'm not sending an email to some office in the pentagon... Like, are you guys delivering replies on horseback? Sending messages by carrier pigeon?

Really, wtf—you're open Monday through Friday, 07:30-15:00, with a one-hour lunch. So, assuming everyone actually arrives to work on time and just GRINDS AWAY for the full 6.5-hour duty day, then there is no excuse for an email to take two-plus weeks to get a response. If it does, maybe leadership should consider adjusting office hours... or at least investing in faster pigeons.